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Across 39 Google reviews (34 of which we analysed), the clearest pattern is that Ali and Otto operate as complementary specialists rather than interchangeable generalists — Ali leads on connectivity and fault-finding, Otto on mounting and AV configuration — and customers who've used both describe a noticeably coordinated experience. The pricing feedback is practical: multiple reviewers mention cost unprompted and describe it as fair, which is useful given that AV and antenna work can vary widely.