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Based on only 5 of the 82 total Google reviews we were able to analyse, the clearest pattern is Sukhpreet showing up personally, completing installs neatly, and not leaving until the homeowner can actually use the system independently. That last point matters more than it sounds — every sampled reviewer mentioned being shown the app or having the system explained before the job was signed off, which is not a given across the CCTV installation market.