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Based on only 5 of 139 Google reviews sampled, the clearest pattern is that the fix actually holds — customers with balcony leaks and shower leaks both report no recurrence after the work was done, which is the outcome that matters most in waterproofing. The named team members — Samantha on bookings, Alex on-site, Maurice on post-job checks — suggest a structured operation rather than a one-person show, which matters if you're coordinating access in a strata building or need reliable scheduling.