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Across 102 Google reviews, the clearest signal is that Snap Solar's sales team — particularly Brady — consistently declines to upsell: multiple customers explicitly note they were steered toward the right-sized system rather than the most expensive one, which is rare enough in this category that reviewers keep mentioning it unprompted. From the 50 reviews analysed, named team members appear across the full span of the sample with consistent praise, and the trajectory is stable — no drop-off in satisfaction in more recent reviews.