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Across 17 Google reviews — 16 of which we analysed — the most decision-relevant pattern is reliability at the scheduling stage: multiple customers specifically mention that this team returns calls promptly and arrives when they say they will, which is notable because at least one reviewer came to them after two other electricians failed to do exactly that. Jarvis handles the intake and advisory side well, while Tom is called out by name for field-level troubleshooting, so if you have a specific technician preference it's worth asking when you book.