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Across all 28 Google reviews available for SolarGenTas, the single most decision-relevant pattern is Ed's approach to remote Tasmanian customers — multiple reviewers specifically mention that other solar companies never returned their calls, while Ed travelled to site, assessed the property in person, and designed a system around actual usage rather than a catalogue default. Christine's involvement in on-site assessments and Josh's installation crew are called out individually by name, which suggests the team operates with some consistency rather than rotating contractors.