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Across 50 of the store's 1,328 Google reviews, the clearest pattern is that named staff members — particularly Tracey at the fabric counter and the team in the made-to-measure blinds section — deliver noticeably better experiences than the floor as a whole. The 50-review sample shows a modest dip in recent ratings (3.8★ in the later half vs 4.1★ in the earlier half), driven by a handful of complaints about stock availability, queue length, and inconsistent floor staff helpfulness — not a structural failure, but worth knowing going in.