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From the 22 reviews analysed — covering the vast majority of this business's 25 Google reviews — the clearest pattern is that outcomes split along a single fault line: customers who got Boyd or Jilly handling their job tend to describe prompt, communicative service and doors they're happy with; customers who fell into the after-sales or warranty queue describe weeks of silence and, in at least two cases, needed to escalate to Consumer Affairs or Fair Trading before getting a resolution. That's a meaningful gap for a homeowner to factor in before committing.