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From 16 of 19 Google reviews analysed, the clearest pattern is a split between two very different versions of this business: when the Townsville team — particularly Rick, Nathan, and Jodie — are involved in a new installation or a warranty job, customers tend to walk away happy and recommend them. Repair and servicing calls are where the experience becomes unpredictable: three reviewers describe technicians not showing up without warning, and two describe paying for a service visit that amounted to a basic lubrication with no fault diagnosis.