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Based on only 5 of the 66 total Google reviews we could analyse, the pattern that stands out is Rachelle's role as a hands-on advisor rather than a passive quoter — every reviewer in the sample credits her specifically with making the selection process feel manageable, particularly around fabric choices and layering combinations like sheers over blockouts. The business uses a two-visit model (measure and quote, then check-measure before install), which reviewers flag as reassuring rather than bureaucratic.