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Across 23 of Kylie's 24 Google reviews, the pattern that stands out most is how many owners with previously traumatised or difficult dogs describe her as the groomer who finally got it right — not just a pleasant experience, but a genuine turnaround for dogs that were hard to handle or anxious elsewhere. Several clients have been returning for two, three, or more years across multiple dogs, which is a reasonable proxy for consistent work rather than one good visit.