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From 50 of 128 Google reviews analysed, the clearest pattern is a smooth end-to-end process: sales consultants who explain system design without pressure, installation crews that show up on time and clean up thoroughly, and admin staff who take care of grid paperwork so homeowners don't have to chase energy retailers themselves. That said, the sample shows a trajectory worth noting — earlier reviews cluster around 5-star experiences, while the more recent window includes a small number of lower-rated reviews citing post-install communication difficulties and one serious complaint about a government battery rebate that the reviewer says was claimed by the company but not passed on to the customer.