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Across 103 Google reviews — 50 of which we analysed in detail — the single most consistent pattern is long-term loyalty: multiple customers specifically mention 8, 10, 12, 15, and 16+ years of using the same store, which tells you more about day-to-day reliability than any single glowing review can. Peter and Andrew are named repeatedly across different review years, so you're not dealing with high staff turnover — the people who built this reputation appear to still be there.