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From the 18 reviews analysed (out of 21 on Google), the clearest pattern is renters walking away with their bond intact — multiple customers specifically mention full refunds, and a few note the team stepped in to help manage friction with real estate agents, which goes beyond what most cleaning services offer. The 21 total reviews represent about three years of trading, so the sample is relatively modest; it's enough to establish a clear picture of what they do well, but not so large that you'd call it definitive.