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From the 50 reviews analysed, the sharpest dividing line at Tasmania Safer Solar is between the sales-and-install experience — which the majority of customers describe as smooth, professional, and well-communicated — and what happens afterwards, which a substantial minority describe as radio silence. Roughly a third of the sample reviews raise concerns about unreturned calls, unresolved faults, delayed paperwork, or unfulfilled promises (gift cards, refunds, production guarantees), and the most recent half of the sample skews noticeably worse than earlier reviews, suggesting this gap has widened rather than closed.