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Based on only 5 of the 27 total Google reviews we analysed, the clearest pattern is a split between who you deal with: Lisa in the office and the physical delivery crew draw genuine praise, while Nathan — who manages scheduling and customer communication — is the source of repeated frustration across multiple reviewers. Three of the five sample reviews specifically describe difficulty getting timely or clear information from him during the scheduling phase, which is worth keeping in mind if you're coordinating a time-sensitive move.