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Across 47 of 70 Google reviews analysed, the single most useful thing to know is that experiences here split sharply along a fault line: customers who connect with Geoff directly tend to rave about his knowledge, patience, and willingness to track down obscure parts — while others, particularly those dealing with the front counter or arriving via manufacturer warranty, frequently describe long waits, dismissive treatment, and frustration with the $100-plus deposit required before any quote. Slow turnaround is the most consistently raised concern, appearing in roughly a quarter of the sample, and ranges from a few weeks to multiple months.