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Across 19 of 29 Google reviews analysed, the standout pattern is a team that treats product sourcing as a problem to solve rather than a transaction to close — tracking down unusual tile sizes, accepting returns when a product didn't match, and carrying samples to customers' cars for comparison. Named staff members Brian, Jack, Kirby, Tara, and Richard each get individual callouts, which is uncommon in a retail showroom setting and suggests the team is stable and hands-on rather than high-turnover.