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Across 35 of 40 Google reviews analysed, the clearest split is between field work and office work: the technicians — Jason on installs, Jerram and Patrick on service calls — draw genuine, specific praise for quality and professionalism, while a sizeable portion of negative reviews trace back to scheduling and billing practices rather than the door work itself. The administrative friction is a real pattern, not an outlier: multiple reviewers describe being booked without notice, charged without authorisation, and left chasing follow-up calls.