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Across all 36 Google reviews on record — 100% coverage of their review history — not a single customer reported a negative experience, and the pattern holds evenly across the full 32-month period reviewed. The standout detail for a homeowner making a hiring decision is that Toby consistently flags costs and decisions in real time rather than presenting surprises at invoice — multiple reviewers specifically call this out, which suggests it's a deliberate practice rather than luck.