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Across 57 Google reviews — 50 of which we analysed — the standout pattern is that people keep coming back, often for many years: multiple reviewers mention 8, 10, or 15-plus years of repeat bookings, which is a more reliable signal than any single transaction review. Cameron (owner) and Annette (office) are both named by customers and praised for different things — Annette for helping people choose the right bin before committing, Cameron for genuine pricing and responsiveness.