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From the 50 reviews analysed (out of 83 total on Google), the most decision-relevant pattern is that Towns Security sends the same employed technicians back to the same sites — Adrian, Jamie, Lachlan, and Tey appear by name across many reviews spanning years, which is unusually consistent for a trade business. Technician-level accountability matters here: one reviewer explicitly noted that using direct employees rather than subcontractors means the person who installed your system owns any callback.