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Based on only 13 of 21 Google reviews, the clearest pattern is that the in-store team — particularly Susan and Leanne — consistently impress customers with genuine product knowledge, and installation crews are routinely praised for being tidy and respectful of the home. Two reviewers flagged a gap between phone and in-person service, with one explicitly recommending you visit the showroom rather than call; if you're comparing quotes or asking detailed questions, going in face-to-face appears to get meaningfully better results.