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From 21 of 24 Google reviews analysed, the clearest reason repeat customers keep coming back is Kev's habit of explaining what goes in the bin, flagging price differences upfront, and showing up when agreed — that combination of honesty and punctuality runs through the majority of positive reviews. Recent reviews trend higher than earlier ones, which is a good sign, though the sample is small enough that a handful of experiences can move the average noticeably.