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Based on only 6 of the 11 total Google reviews sampled here, the clearest pattern is that customers walk away feeling well-treated on a personal level — specific staff like Roger are called out warmly, and the loading process gets consistent praise for being smooth and quick. The sample skews positive (averaging 4.8★ versus the lifetime 4.2★), so it's worth tempering expectations slightly — a handful of reviews haven't made it into this sample.