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Only 5 reviews to go on, so take this with appropriate caution — but every single one of those 5 customers left a perfect score, and the specific details they mention point in the same direction: Derek turns up when he says he will, quotes fast, and leaves the site clean. The cyclone-callout story is the most telling data point — he was on-site within an hour on a public holiday and helped a family free their car without charging for it, which tells you something about how the business operates under pressure.