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Across 23 Google reviews, the clearest pattern is a wide gap between best-case and worst-case experiences — satisfied customers consistently praise Ben for speed, price, and willingness to take on tricky items, while a smaller but notable cluster of reviewers describes no-shows, day-of price renegotiation, and goods damaged in storage. That inconsistency is worth taking seriously: three of the 20 reviews we analysed mention either not showing up or arriving hours late without contact, and two describe final costs far exceeding the original quote.