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From 21 of 25 Google reviews analysed, the clearest pattern is that Ross and Steve reliably deliver visible transformations on roofs, driveways, and exterior surfaces — and customers who book multi-surface cleans tend to be the most effusive about value. Two reviews, however, raise the same concern independently: damage to roof panels during cleaning, with at least one customer reporting repeated promises of follow-up that hadn't materialised at time of writing.