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Across 50 of 213 Google reviews analysed, the clearest signal for a hiring decision is the pairing of Zaia's in-person consulting and Katie's admin discipline — almost no review praises one without the other, which is unusual for a trade business of this size. Zaia is consistently described as arriving on time, being candid when a product won't suit a space, and completing installs quickly without leaving mess behind; customers who got multiple quotes frequently note his measurements were more precise and his product recommendations more tailored than competitors'.