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From the 10 reviews analysed out of 13 total on Google, the clearest pattern is a split between excellent field operators and inconsistent office coordination — drivers are almost universally praised, but two separate customers flagged problems with phone or desk staff, and two others reported collections that didn't happen as scheduled. Based on only 13 reviews across roughly nine years of operation, this is a genuinely thin data set, so individual experiences carry outsized weight here.