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Across 47 of 53 Google reviews analysed, the clearest pattern is that Andrew's team performs strongly when a job has a definitive solution — emergency lockouts, master-key consolidations, and in-store key fob repairs are where they draw the most consistent praise, with multiple customers naming Andrew, Jason, and Harry by name for specific standout work. Worth knowing before you book: five reviewers raised concerns about call-out fees being charged when a technician was unable to complete a job or when the problem recurred shortly after — if you're booking for a difficult-to-diagnose fault, it's worth asking upfront what happens to the service fee if the job can't be resolved.