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The clearest pattern across the 50 reviews analysed is a split between two very different experiences with this business: walk-in customers and one-off job bookings tend to come away happy, praising honest advice, knowledgeable staff, and solid results; but a meaningful number of customers on ongoing monthly service plans report missed visits — sometimes multiple in a row — with little or no communication. That pattern appears in roughly 9 of the 50 sample reviews and is the main reason the recent review period trends lower than earlier years.