How does Home Done rank businesses?

Home Done ranks businesses based on four factors: Google star rating, number of Google reviews, publicly available credentials (like QBCC licence and ABN), and business longevity. Businesses that share more information and invest in their profile appear higher in results.

Can businesses pay to rank higher on Home Done?

Paying businesses cannot outrank a free listing with better Google reviews. Between two businesses with similar reviews, the one that invests in their profile (more photos, pricing info, credentials) will appear higher. Premium members get featured placement in dedicated sections, but the main rankings are data-driven.

How Home Done rankings work

Home Done helps you compare home service providers at a glance. We pull together publicly available information — Google reviews, business credentials, and profile details — so you can spend less time researching and more time getting the job done.

What drives rankings

Businesses appear in order based on four factors, weighted by how useful each is for helping you make a decision:

⭐

Google Rating

Star rating compared to others in their category. Higher ratings rank higher.

💬

Review Volume

More Google reviews means more data points. Businesses with a strong track record of feedback rank higher.

📋

Credentials

Publicly available information like ABN registration, QBCC licence, and GST status. Having these on file helps.

📝

Profile Completeness

Businesses that share pricing, photos, service areas, and availability give you more to work with — and rank higher for it.

What the badges mean

Badges tell you how much a business has invested in their Home Done presence. They're not a quality rating — a business without a badge can still have excellent reviews and credentials.

✓ Pro

This business has claimed their profile and subscribed to Home Done Pro. They receive leads directly, have no competitor ads on their page, and appear higher in results.

★ Premium

A Pro member with additional investment — featured placement in their category, a fully built-out profile, and faster lead delivery. Limited to 3 per category per area.

◆ Exclusive

This business has a dedicated partnership with Home Done. They receive exclusive leads that aren't shared with anyone else.

No badge

This business is listed based on publicly available data. Their Google reviews and any credentials we've found are displayed as-is. They may not know they're listed yet.

Can businesses pay to rank higher?

Not exactly. A paying business with poor Google reviews will never outrank a free listing with great reviews. Google data carries the most weight.

What paying does is give a business more ways to share information — pricing, photos, availability, service areas. Between two businesses with similar reviews, the one with a more complete profile will appear higher. Premium members also get featured placement in dedicated sections on category pages, clearly labelled as such.

What Home Done doesn't do

We're a matchmaker, not a regulator. We help you find the right pro faster by pulling together information that's already out there. We don't:

Inspect or guarantee the quality of any business's work
Verify insurance coverage or policy details
Endorse or recommend any specific business
Penalise businesses for information we don't have

We show what we know. If a business has a QBCC licence on file, we display it. If they don't, we simply don't show a credential badge — we don't mark them as "unverified" or flag them negatively. Missing information is just that: missing.

Where we get our data

All information comes from publicly accessible sources:

Google Places — star rating, review count, business categories, photos
Australian Business Register (ABR) — ABN status, GST registration, entity type, registration date
QBCC Register — licence number, class, status (Queensland)
Business-submitted data — pricing, photos, availability, service areas (from claimed profiles)

Home Done displays publicly available data and business-submitted information. Rankings are algorithmic, not editorial. We recommend getting quotes from 2-3 providers and checking credentials independently before hiring.