Comes with Pro Max

Meet James.
Your AI Front Desk.

He answers your enquiries in seconds. Day or night. You stay in charge of every word.

Set Up James
About 10 minutes. Nothing sends without your tick.

The First Reply Wins The Job

Homeowners message three tradies. Most hear back tomorrow.

The one who answers first usually wins.

You are on the tools. James is not.

What James Does

Replies in seconds

An enquiry lands. James answers straight away. Even at 9pm on a Sunday.

Asks the right questions

Suburb, photos, timing. You choose the questions. He asks every time.

Answers the common ones

Hours, areas, what you do. He only says facts you have ticked.

Handles price questions

Your rules. Never say prices, give ranges, or give exact figures. He cannot make a number up.

Books your quote visits

Type when you do quotes. Connect your calendar and he skips times you are already booked. You approve each visit and it lands in your calendar in one tap.

Chases quiet homeowners

Someone goes quiet? He writes a friendly check-in. You tick it before it sends.

Hands the hard stuff to you

Complaints and haggling can come straight to you. Your choice. Emergencies always do.

Set Him Up In 10 Minutes

Six steps. All on one page in your dashboard.

1

Turn him on

One tap on your dashboard. Nothing sends yet. You are just opening his workspace.

2

Tick his facts

James arrives knowing your profile, your reviews and your website. Every fact waits for your tick. Fix any, bin any.

3

Set your price rules

Silent, ranges, or exact prices. He follows the rule. The system blocks any number you have not approved.

4

Type your quote times

Like "weekdays after 3, Saturday mornings". He never offers a time outside them. Connect your calendar too and he only offers gaps you actually have.

5

Test him

Type what a customer might ask. See his exact answer. Nothing sends from the test box. Ever.

6

Go live

Approve one Services fact and one Service Area fact. That unlocks the switch. Flip it when you are happy.

A Look Inside

This is what his setup page looks like. Seven cards, each one a setting you control. Under each card: real examples you can copy and make your own. (Sam’s Plumbing is our stand-in — swap in your trade.)

Get James To Instantly Reply To Your Enquiries

Standard Message

This is the first thing a homeowner gets, seconds after they enquire. The standard message works well. Change the words if you want it to sound more like you.

Try entries like these
The standard message
Thanks for getting in touch with Sam’s Plumbing — your enquiry is with the team now, and they’ll come back to you as soon as they can.
A personal touch
You’ve reached Sam’s Plumbing. Sam’s probably under a house right now, but he checks messages between jobs and will get back to you today.

Get James To Ask The Right Questions

3 Set

He asks these on every enquiry. Good questions mean you can quote without a second phone call. Three is plenty.

Try entries like these
Photos first
Any photos of the job? Even a quick phone snap helps with an accurate response.
Location
Whereabouts are you (suburb is plenty)?
Timing
How soon are you hoping to get this sorted?
Trade-specific
Is the hot water gas or electric?

Get James To Answer Common Questions

12 awaiting your tick

His facts. He arrives knowing your profile and website — you tick what he’s allowed to say. Add your own for anything homeowners always ask. Not on the list? He says you’ll confirm it. He never guesses.

Try entries like these
“Do you do emergency call-outs?”
Yes — we take emergency jobs 7 days. After-hours call-outs carry a call-out fee, confirmed before we come out.
“Are you licensed and insured?”
Tick the Licensing & insurance fact James arrives with — it carries your register-verified licence numbers.
“Do you work weekends?”
Weekdays 7am to 4pm, Saturday mornings for quotes and small jobs. No Sundays.
“Do you charge for quotes?”
Quotes are free. We’ll ask for photos first so we don’t waste your time.
“Which areas do you cover?”
Tick the Service area fact — it lists your confirmed suburbs and updates itself when your profile changes.

Get James To Handle Price Questions

Your Rules

Three settings. Silent: he never talks money and hands price questions to you. Ranges: he gives the ranges you’ve approved. Exact: he quotes your set prices. He can never make a number up — the system blocks any figure you haven’t approved.

Try entries like these
A range that wins jobs
Hot water system replacement: usually $1,200–$2,800 installed, depending on the unit.
A call-out fee
Standard call-out is $88 including the first half hour.
A deflection that still helps
Every job’s different — send a photo and Sam will give you a real number, usually same day.

Get James To Book Your Quote Visits

Suggests Times

Type when you actually do quotes, in plain words. He only ever offers those times, and you approve every booking in one tap. Connect your calendar (optional, same card) and he also skips anything you already have booked — then each approved visit comes with a one-tap Add to calendar link, homeowner details included.

Try entries like these
Simple and real
Weekdays after 3pm, Saturday mornings.
Tighter
Tuesday and Thursday afternoons, 3–5pm.
Your calendar’s private address
Google Calendar → Settings → your calendar → "Secret address in iCal format" — paste it in and he books into real gaps.

Get James To Chase Quiet Homeowners

On · 2 Per Job

Most homeowners who go quiet just got busy. Turn this on and he writes a friendly check-in after a day. You tick every one before it sends. He stops the moment they reply.

Try entries like these
What his chase reads like
Hi Sarah, just checking — still keen to get that leaking tap sorted? Sam’s got room this week if the timing suits.

Get James To Hand The Hard Stuff To You

Your Choice

Complaints and haggling can come straight to you, or James can hold the line politely — your call, two ticks. Emergencies and “get me a real person” always come to you. Then add your never-say words: any draft containing one is blocked cold.

Try entries like these
Never-say words that earn their keep
“cheapest” · “guarantee” · “mate’s rates” · “no worries, we’ll fit you in tomorrow”

Below the cards sits the Turn James On switch. It unlocks once you’ve approved one Services fact and one Service Area fact — what you do and where you do it are the two things he should never guess.

Get The Most Out Of Him

  • Tick more facts. Every fact you approve is a question he answers instead of saying "I will check". More ticks, fewer hand-offs.
  • Add your never-say words. Anything he must not say. Any draft with one gets blocked. The wall, not a suggestion.
  • Connect your calendar. Paste your calendar’s private address on the booking card. He skips times you are booked, and every approved visit drops into your calendar with the homeowner’s details.
  • Send your website leads to him. Your site has an enquiry form? Point it at your private lead address and James answers those too. Your own leads are never billed.
  • Approve his drafts fast. Each one lands on your phone. One tap. Approve, edit or bin. Quick ticks keep homeowners warm.
  • Keep your suburbs current. Update your service area on your profile and James learns it on his own.
  • Check in weekly. Skim his replies. Fix a fact if one reads wrong. He never repeats a fact you have corrected.

Fair Questions

Do homeowners know he is AI?

Yes. Always. James is upfront that he is an AI assistant. No pretending.

What if he does not know the answer?

He says you will confirm it. He never makes things up. Facts you have not ticked do not exist to him.

Can he send something I would hate?

He starts in draft mode. Every reply waits for your tap. Complaints and emergencies come to you. Your never-say words block drafts cold.

What about emergencies?

Gas, sparks or flooding? The homeowner is told to call 000 first. You get an urgent text. This is always on.

Who gets James?

Pro Max subscribers and Growth Partner clients.

Can I turn him off?

One tap, anytime. Your enquiries flow like normal without him.

Your Next Enquiry Could Land Tonight

Let James answer it in seconds.

Set Up James
Not on Pro Max yet? See the plans.

James is an AI assistant and is always disclosed as one. He starts in draft mode: replies wait for your approval before anything sends. Emergencies are always directed to 000 first. James comes with Pro Max and Growth Partner. Home Done is operated by Webwise Pty Ltd, ABN 41 116 957 923.