REQ Refrigeration & Air Conditioning
The same named technicians appear across dozens of independent reviews — Jai, Dawt, Angus, and Braydon are a consistent crew, not a rotating roster.
Sales consultants Chris and Daniel are each named in enough independent reviews to confirm they're genuine points of contact rather than one-review novelties, and post-install follow-up calls from Daniel appear in multiple accounts unprompted. The 50-review sample skews very slightly above REQ's lifetime average, and the trajectory is essentially flat — no sign of quality drifting in either direction — so the picture here is genuinely stable rather than a lucky recent run.
Their work
What it's like working with them
Based on a sample of Google reviews (247 total)
“removing my old evaporative air conditioning system and left the house clean and tidy”
“At no point did I feel pressured to buy from them and they talked me through how to actually save money”
What they help with
Based on what their customers hired them for
How they stack up
Context from 308 air conditionings in Adelaide
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About REQ Refrigeration & Air Conditioning
REQ Refrigeration & Air Conditioning specialises in full ducted system installations and split system fitting, including the increasingly common job of ripping out aging evaporative coolers and replacing them with reverse-cycle ducted units — a transition several reviewers had been putting off for 15-20 years before calling REQ. The sales side runs through a handful of named consultants: Chris (the sales manager) is praised for listening carefully to budgets and roof-space constraints before recommending a unit size, while Daniel Madden draws repeated praise for drawing up vision maps of the installation layout and calling customers a week after completion to check how the system is running. On the tools, Jai, Jordan, Tyler, Angus, Brodie, Braydon, Dawt, Mason, and Michael appear across multiple five-star reviews — Dawt in particular is called out for skilled plasterwork, patching the ceiling cuts that ducted installs inevitably leave in older homes. Office coordinator Kellie handles scheduling and is specifically mentioned for pulling installation dates forward when customers needed it sooner. The crew's consistent calling card across dozens of reviews is a full site clean on departure — floors swept, furniture left undisturbed, old units and packaging removed — plus a walkthrough of the remote and any Wi-Fi app before they leave.
Best for: homeowners replacing aging evaporative systems with ducted reverse-cycle, multi-room split system installs in existing homes, and anyone who wants named and accountable technicians rather than a rotating crew.
Location
Often needed together
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Claim This Profile — Free →Common questions about REQ Refrigeration & Air Conditioning
How long does REQ typically take from quote to installation?+
Multiple reviewers note a turnaround of roughly one to two weeks from the initial consultation to installation day, with some jobs completed within a single week. Scheduling is handled by office coordinator Kellie, who is specifically mentioned for pulling forward installation dates when customers needed an earlier slot. During busy periods (summer peak), the timeline may stretch slightly, but the team is noted for keeping customers informed throughout. If timing is critical, it's worth mentioning that upfront when you contact them.
Does REQ remove old evaporative systems as part of a ducted install?+
Yes — several reviewers explicitly confirm that REQ removed their old evaporative cooling systems as part of the ducted reverse-cycle installation, including all associated ducting from the roof space. One customer notes the team removed a 20-year-old Daikin ducted system and replaced it in the same job. The old equipment and packaging are taken away on the day, so you're not left with disposal to organise yourself. If your home has an existing evaporative setup, mention it when getting your quote so the scope and any additional costs are factored in from the start.
What brands does REQ install?+
Reviews name Mitsubishi Electric (split systems and ducted, including 10kW and 14.5kW models) and Midea ducted units as the brands most commonly installed. One reviewer also mentions a Samsung system. Sales consultants Chris and Daniel are both praised for guiding customers toward the right unit size and brand for their home rather than pushing a single option. If you have a brand preference or have already done research, bring it up during the consultation — reviewers note the team is receptive to specific requests.
Do the REQ installers clean up and explain the system before they leave?+
This comes up in the majority of the 50 reviews analysed — it appears to be a standard part of how the team operates rather than an occasional courtesy. Installers are consistently noted for laying floor coverings before ceiling work, removing off-cuts and packaging, and leaving rooms as they found them. Before departing, the crew typically walks the homeowner through the remote control operation and, where applicable, sets up the Wi-Fi app (several reviewers mention AirTouch 2+ app setup). If you have specific concerns about mess in a newly renovated space, it's still worth flagging beforehand.
What do customers say about REQ's pricing?+
Pricing feedback in the sample is consistently positive, with multiple reviewers noting REQ's quote came in lower than competitors for equivalent or better-brand systems. One customer specifically says REQ's price for a premium-brand split system was cheaper than quotes they received for cheaper brands. The sales team is praised for explaining where savings can be made rather than upselling. REQ don't publish a public price list, so getting a formal in-home quote is the right starting point — reviewers note the consultation is free and no-pressure.