Samsung Priority Appliance Repairs Adelaide (NOT MOBILE PHONES)
Samsung's authorised Adelaide repairer where customers consistently name specific technicians for their appliance expertise.
From 149 Google reviewsThe main friction point appears to be front desk interactions, with multiple recent reviews citing poor customer service from reception staff. However, once technicians arrive, customers frequently report same-day fixes for appliances other repairers couldn't handle, often completing repairs like TV screen replacements in under 30 minutes.
Their work
What it's like working with them
Based on a sample of recent customer reviews (149 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 30 appliance repairs in Adelaide
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Samsung Priority Appliance Repairs Adelaide (NOT MOBILE PHONES)
Priority Appliance Repairs operates as Samsung's authorised repair service in Adelaide, handling warranty claims and out-of-warranty repairs for Samsung TVs, fridges, washing machines, dryers and other appliances. The business runs both workshop-based repairs (customers can drop off items) and in-home service calls across Adelaide. Chris manages the operation with Nicole handling front desk duties, while field technicians like Steve, Josh, Shahab, and Mario each specialise in different appliance types - Steve is frequently praised for washing machine and dishwasher work, Josh and Mario excel at TV screen replacements, and Shahab handles complex washer repairs including motor and drum replacements. They stock common Samsung parts and can often complete repairs on the spot, with customers noting same-day fixes for appliances that other repairers couldn't handle.
Best for: Samsung appliance warranty claims, same-day TV screen replacements, complex washing machine motor repairs, and customers who prefer technicians with specialised Samsung training.
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Claim This Profile — Free →Common questions about Samsung Priority Appliance Repairs Adelaide (NOT MOBILE PHONES)
What are Priority Appliance Repairs' callout fees?+
Based on customer reviews, they charge $165-200 for callout fees which must be paid upfront before the technician visit. Multiple customers mention this fee covers the diagnostic visit, with repair costs quoted separately. Some customers felt this was expensive for a 15-minute diagnosis, while others found it reasonable when repairs were completed same-day.
Which technicians are best for specific Samsung appliances?+
Customer reviews consistently praise Steve for washing machine and dishwasher repairs, with multiple mentions of his professionalism and knowledge. Josh and Mario are frequently named for TV repairs and air conditioning work, while Shahab is specifically mentioned for complex washing machine diagnostics including motor and drum replacements. Chris appears to manage operations and handles some TV repairs.
Do they offer both workshop and in-home repairs?+
Yes, customers can either drop appliances off at their Keswick workshop or book in-home service calls. Reviews show they handle large appliances like washing machines and fridges at customers' homes, while smaller items like vacuums and some TVs can be brought to their workshop. They stock common Samsung parts and often complete repairs on the same visit.
How do they handle Samsung warranty claims?+
As Samsung's authorised repair service in Adelaide, they process warranty claims directly with Samsung. Several customers mention repairs being covered under warranty even when appliances were out of standard warranty due to known issues. They appear to have direct communication with Samsung regarding parts and coverage decisions.