Metro Roller Doors Repair and Service Pty. Ltd.
Customers stuck with nowhere else to turn credit Trevor and Tracey with same-day fixes when every other company was booked out for weeks.
Trevor and Tracey are named directly in a large share of positive reviews, and the business stands out for occasionally waiving callout fees when a job turns out to be minor. That said, from the 47 reviews we analysed, four customers describe being given quote appointment windows that weren't honoured without a proactive heads-up from the business — a pattern worth knowing about. When booking, it's worth confirming a tighter arrival window or asking the team to call if they're running behind, particularly if you're rearranging your day to be home.
Their work
What it's like working with them
Based on a sample of Google reviews (49 total)
“most places were booked solid for 2–4 weeks”
“as it did not require any parts they were happy not to charge a fee”
“The door was competitively priced”
What they help with
Based on what their customers hired them for
How they stack up
Context from 273 garage doorss in Adelaide
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Metro Roller Doors Repair and Service Pty. Ltd.
Run by husband-and-wife team Trevor and Tracey, this Reynella-based operation covers both emergency repairs and full door replacements for residential and light commercial properties across Adelaide. Trevor handles on-site diagnostics and installations — customers highlight his same-day responsiveness even for tricky situations like doors stuck open with no rear access — while Tracey manages quoting and coordinates the scheduling side, earning consistent praise for being thorough and easy to deal with. Technicians Zak, Ben, Ashley, and Alistair are each named across multiple reviews for clean installs, clear post-job explanations, and tidy worksites, including non-standard or complex installation situations. The team is particularly well-suited to urgent callouts: multiple reviewers describe calling around to find two-to-four week waits elsewhere, only to be squeezed in same-day by Metro. Beyond full replacements, they service motors, replace frayed lift cables, tension springs, and troubleshoot automatic door faults — and in several cases, office staff like Ashley have talked customers through a fix over the phone without charging a callout fee at all.
Best for: same-day emergency repairs when your door is stuck open or inoperable, full roller door replacements including non-standard residential installations, and motor or cable repairs where honest diagnostic advice matters.
Location
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Claim This Profile — Free →Common questions about Metro Roller Doors Repair and Service Pty. Ltd.
Does Metro Roller Doors offer same-day emergency repairs?+
Yes — same-day response is one of the most frequently mentioned strengths across their reviews. Multiple customers describe calling when their door was stuck open or inoperable, and getting a technician out the same day. Several specifically noted they had already been turned away by other companies with two-to-four week wait times before calling Metro. It's worth calling directly to check availability, as same-day slots are naturally subject to technician capacity.
Who are the key people at Metro Roller Doors and what do they each handle?+
Trevor and Tracey are the owners and appear throughout reviews — Trevor typically attends jobs for diagnostics and repairs, while Tracey manages quoting and customer coordination. Office staff including Ashley and Leanne are cited for keeping customers informed during longer installation projects. Installers Zak, Ben, and Alistair are each named in reviews specifically for tidy workmanship and clear post-install explanations.
What do customers say about Metro Roller Doors' pricing?+
Most reviewers describe pricing as competitive or reasonable, and upfront cost communication is mentioned positively in multiple reviews. A handful of customers note the team has waived fees entirely when a job turned out to be minor — for example, removing a stone that was blocking the door mechanism. One reviewer felt an add-on cost (an extension for a motor install) was higher than expected, so it's worth asking for a fully itemised quote before confirming the work.
How long does a new roller door installation typically take from order to install?+
Several reviewers mention lead times of six to seven weeks for new door orders, which the business generally communicates upfront as a result of manufacturer delivery timelines. In most cases, installation was booked quickly once the door arrived. One customer experienced a five-month end-to-end process involving a damaged door on first delivery and a follow-up replacement — though this appears to be an isolated case rather than a standard experience based on the broader review sample.
Does Metro Roller Doors work on roller shutters as well as roller doors?+
Based on the reviews, Metro Roller Doors focuses specifically on roller doors — at least one customer reported being told the business does not repair roller shutters, despite this being listed on their website at the time. If you have a roller shutter rather than a traditional garage roller door, it's worth confirming directly before booking whether they can help with your specific product.