Robertson's Glazing Service
Genuine emergency glazier who works Christmas Day and New Year's but expect office communication issues.
From 55 Google reviewsCustomers consistently praise the installation team's technical skills and emergency response capabilities, but roughly 15% report frustrating experiences with missed appointments, poor quote follow-up, and rude office staff. Recent reviews show this pattern continuing, suggesting the communication issues aren't isolated incidents but an ongoing operational challenge.
Their work
What it's like working with them
Based on a sample of recent customer reviews (55 total)
“came and fixed within the hour”
“Actual price came back under quoted price”
“staff were rude every time I called”
What they help with
Based on what their customers hired them for
How they stack up
Context from 31 glass & glaziers in Adelaide
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Robertson's Glazing Service
Robertson's Glazing Service handles both residential and commercial glass work, with owner Mark leading a team that includes Frank, Steve, and David. They specialize in emergency glazing - customers mention same-day window repairs, Christmas morning shop break-ins fixed within an hour, and New Year's Day door replacements. The team regularly works on heritage properties, replacing 60s textured glass and cathedral-style panels, plus custom mirror work for wardrobes and bathrooms. While their field technicians generally receive praise for problem-solving skills and quality installation work, the business struggles with office communication - multiple customers report poor follow-up on quotes, missed appointments without notification, and difficulty getting callbacks.
Best for: emergency glass repairs needing same-day service, heritage glass replacement in older homes, custom mirror installations, and commercial shopfront repairs.
Location
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Claim This Profile — Free →Common questions about Robertson's Glazing Service
Does Robertson's Glazing provide emergency glass repair?+
Yes, they offer genuine 24/7 emergency service including holidays. Multiple customers mention same-day repairs, and one customer had their shop break-in fixed on Christmas morning within an hour. Another customer got their glass door repaired on New Year's Day, showing they actually respond when other glaziers don't.
What do customers say about Robertson's pricing?+
Reviews consistently mention competitive and reasonable pricing. Several customers specifically note that their final bill came in under the quoted price, which is unusual in trades. One customer mentioned a job quoted at $700 that later increased to $1100, but most pricing feedback is positive with customers describing it as 'great value' and 'not over the top expensive.'
What are the main complaints about Robertson's Glazing?+
The primary issue is office communication - customers report rude staff, missed appointments without notification, poor quote follow-up, and difficulty getting callbacks. While the actual glazing work and installers receive praise, about 15% of recent reviews mention frustrating experiences with the administrative side. The field technicians are generally well-regarded, but expect potential delays in getting quotes and scheduling.
What types of glass work does Robertson's specialize in?+
They handle both commercial and residential work, with particular experience in heritage glass like 60s textured panels and cathedral-style glass. Reviews mention custom mirror work, shower screens, shopfront repairs, and wardrobe doors. They also do insurance work through builders, though some customers report quality issues with that stream of work compared to their direct customer jobs.