Jack The Plumber
Told a customer their problem wasn't plumbing at all — found a dead rat and left without charging.
Reviewers who've used him for six or more years specifically call out that the quality and communication haven't slipped, which matters more for a solo operator than any credential. From the 50 reviews analysed, there are zero negative mentions — not a single callback complaint, pricing dispute, or no-show — which is unusual in a sample this size and suggests the 5-star average reflects genuine consistency rather than a lucky run of happy customers. If you're deciding whether to call him, the practical tell is whether your job suits a one-person operation: Jack handles the full range of residential plumbing and gas work, but if your job requires multiple licensed trades on-site simultaneously, confirm capacity before booking.
Their work
What it's like working with them
Based on a sample of Google reviews (139 total)
“took the time to explain exactly what the problem was and how he was going to fix it”
What they help with
Based on what their customers hired them for
How they stack up
Context from 296 plumbers in Adelaide
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Jack The Plumber
Jack Yates runs this sole-operator plumbing business out of Payneham, handling everything from urgent same-day callouts to multi-stage bathroom and kitchen renovations — and 21 years of trading means he's worked across a wide variety of Adelaide properties. His bread-and-butter work includes hot water system replacements (gas, electric, and tank systems), toilet and tapware installs, drain clearing with hydro-jetting, and gas appliance connections including BBQs and stoves. What distinguishes him from larger firms is his willingness to give frank advice before the invoice arrives — multiple customers note he walked them through options over the phone before they'd even booked, and on at least one occasion he visited, diagnosed a non-plumbing issue (a deceased rat), and left without charging. He's equally comfortable with smaller fiddly repairs as he is with full wet-area renovations, and has travelled as far as the Yorke Peninsula for a kitchen renovation job for a long-term client. Homeowners who've dealt with impersonal plumbing companies tend to flag the pricing as a genuine contrast — fair, upfront, and without the callout-fee padding common to larger operators.
Best for: urgent same-day plumbing callouts, hot water system replacement on short notice, bathroom or kitchen renovation plumbing in residential properties, and homeowners who want a single consistent tradesperson across all their plumbing needs.
Location
Often needed together
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Claim This Profile — Free →Common questions about Jack The Plumber
Does Jack the Plumber do emergency or same-day callouts?+
Yes — same-day response is one of the most frequently mentioned points across the 50 reviews analysed. Multiple customers note they contacted Jack in the morning and had the job completed the same day, including a hot water system replacement done on short notice. He also responded promptly on a weekend to a blocked drain call. That said, he's a solo operator, so it's worth calling directly to confirm availability for urgent work.
What areas does Jack the Plumber service?+
Jack is based in Payneham, SA, and multiple reviewers flag that being a local operator is a genuine benefit for response times. He has also travelled to the Yorke Peninsula for a kitchen renovation job for a long-term client, so he's willing to go further for the right job. For a precise answer on your location, contact him directly — reviews suggest he's responsive to enquiries even before a booking is confirmed.
How does Jack's pricing compare to larger plumbing companies?+
Across the reviews, fair and reasonable pricing is one of the most consistent themes — and several customers specifically contrast him with larger plumbing companies, noting he doesn't charge the callout premiums they're used to. One reviewer noted the charge was less than expected after the job was completed. Customers also mention he gives ballpark estimates during the initial call, so you're not going in blind. He doesn't appear to publish a fixed rate card, so it's worth asking for a quote upfront.
What types of plumbing jobs does Jack handle?+
The review evidence covers a wide range: hot water system replacements (gas, electric, and tank), toilet and tapware installations, hydro-jet drain clearing, bathroom and kitchen renovations, rainwater tank installation, gas appliance connections (including BBQs and stoves), and leak detection in tricky locations like double-brick walls and underground pipes. He's handled both small one-off repairs and multi-stage renovation projects. Reviews suggest he's equally willing to take a quick minor repair as a full renovation.
Is Jack the Plumber a good fit if I've just moved to Adelaide and don't have a regular plumber?+
Several reviews come from people in exactly this situation — one customer newly arrived in Adelaide rang multiple plumbers for quotes and chose Jack after he was the only one willing to give genuine advice during the call and provide a ballpark figure before visiting. Another reviewer said they found Jack after their long-term plumber retired and were immediately impressed. His willingness to communicate before committing to a booking is a consistent pattern, which makes the first interaction lower-risk.