Steamatic Albury Wodonga
Richard gets repeatedly praised for turning up after floods and returning for follow-up drying checks.
What comes through strongest is flood and water damage response. Richard gets named across multiple reviews for turning up, explaining the drying process, and returning for follow-up checks and equipment removal. Jenna is mentioned for keeping things moving and making an awful situation easier to deal with. Recent ratings are patchy, with one customer waiting over an hour with no update while others describe prompt contact and same-day or next-day attendance. If timing matters, confirm an arrival window when you book.
Their work
What it's like working with them
Based on a sample of Google reviews (12 total)
“He returned twice during the week for follow up checks”
“made dealing with our flooding situation so much easier”
“were in contact within 30 mins to check on us”
“explaining the processes involved in drying our mini flooded house”
What they help with
Based on what their customers hired them for
How they stack up
Context from 398 carpet cleanings in Albury
Credentials & background
Sourced from 2 public records so you don't have to look them up yourself
About Steamatic Albury Wodonga
This crew is built around flood and water damage, not routine carpet freshening. Reviews keep mentioning Ruined carpet removed, drying gear set up, and follow-up checks. The people praised by name are Jenna for coordinating the job and Richard for the on-site work. Several customers mention Richard coming back twice during the week to check progress and remove equipment. Contact within 30 minutes after a storm came up in one review, and same-day attendance came up in others. Most of the work is emergency response for flooded houses and apartments. If your home has just taken on water, that is what they seem to do every day. The sample is small, so treat this as a first look rather than the full picture. One review did flag a wait of over an hour with no update, so arrival timing is worth confirming ahead of time.
Best for: emergency flood and water damage response, wet carpet removal, structural drying, and post-flood follow-up checks.
Location
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Claim This Profile — Free →Common questions about Steamatic Albury Wodonga
What type of work does Steamatic Albury Wodonga mostly do?+
The reviews point to flood and water damage work more than routine carpet cleaning. Customers mention wet carpet removal, setting up drying equipment, and follow-up checks. The business category also lists them as a general contractor, so they handle the cleanup side of a water damage claim.
Who are the people customers mention by name?+
Richard and Jenna are both named in reviews. Richard handles on-site drying and equipment removal, while Jenna coordinates the job and helps keep things moving. Eli is also mentioned once as being very helpful.
Do they respond quickly to flooding emergencies?+
One customer said they were contacted within 30 minutes after calling, and another had them on site the next day. There is also a review that mentions waiting over an hour past the scheduled time with no update, so confirm an arrival window when you book.
Do they explain what is happening during the drying process?+
Yes, multiple reviews mention being told what the drying process involves and what the equipment does. One customer specifically said the steps were explained clearly, which helped during a stressful time.