Aztec Screens & Robes
Matt's custom screens for heritage windows and his no-extra-charge return visits are what reviews keep praising.
The recent reviews are strong: five-star installs, fast turnaround, and praise for Matt and Emma by name. Older reviews are a different story, with seven separate customers describing rude or dismissive front-desk treatment. What you can rely on now is a local crew that custom-builds screens for odd-sized heritage windows and will come back to adjust a door until it closes right. If you're talking to someone and they seem off, ask for Emma or Glenis instead. The quality of the installed work is never really the complaint.
Their work
What it's like working with them
Based on a sample of Google reviews (55 total)
“Matt’s workmanship is best described as detailed and superior”
“heritage home with non-custom windows and doors”
“accommodate a faster installation schedule”
“I was updated the entire way”
What they help with
Based on what their customers hired them for
How they stack up
Context from 11 security & cctvs in Ballarat
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Aztec Screens & Robes
The reviews split cleanly between recent five-star jobs and older complaints about front-desk service. The team that matters most is Emma for showroom advice and Matt for installs. Several reviewers mention Matt returning multiple times at no extra cost to get a heritage door latching perfectly. They do custom fly screens for non-standard windows that other companies said couldn't be done. The Lal Lal Falls Hotel job suggests they handle commercial work too. Recent reviews under new management are far warmer, with multiple customers praising quick turnaround and fair pricing. Ask for Glenis if you want practical advice on what will actually work.
Best for: heritage homes with tricky window sizes, faster turnarounds on security screens, and anyone wanting detailed installs from Matt.
Location
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Claim This Profile — Free →Common questions about Aztec Screens & Robes
Can they make screens for odd-sized or heritage windows?+
Yes. Several reviewers specifically mention non-standard window sizes and heritage homes. One customer had nine custom fly screens made for various window designs plus a heritage front door, and another said other companies turned the job down but Aztec did it without hesitation.
Who should I ask for when I call or visit?+
Emma and Glenis get praised for showroom advice and practical recommendations. Matt handles installations and is repeatedly mentioned for detailed, superior workmanship. Recent reviews under new management say the front-of-house team is friendlier now than a few years ago.
Can they rush a job if I'm in a hurry?+
Several reviewers mention getting a faster installation schedule to suit their timing, including one customer who was about to go overseas. A hotel job and multiple residential installs were completed with quick turnaround. Ask upfront if you have a deadline.
Do they do commercial work?+
Yes. They installed screen doors at the Lal Lal Falls Hotel, and the customer said the doors were excellent quality and competitively priced.