Brisbane Professional Appliance Repairs
However, a significant pattern emerges around communication breakdowns when parts need ordering, with multiple customers reporting weeks of delays and difficulty reaching the office. The technical work gets strong praise, but the administrative side creates frustration for jobs requiring follow-up.
Their work
What it's like working with them
Based on a sample of recent customer reviews (361 total)
“no one answers the phone”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 appliance repairs in Brisbane
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Brisbane Professional Appliance Repairs
Mark leads the technical work for this Holland Park appliance repair service, with customers consistently praising his ability to diagnose problems within minutes and often carry the right parts on his van. The business specialises in major household appliances — washing machines, dishwashers, ovens, and fridges — with many repairs completed on the spot in under 20 minutes. Mark is known for his diagnostic skills and honest approach, with several customers mentioning he explained simple fixes over the phone at no charge rather than booking unnecessary callouts. Claire handles the administrative side, managing bookings and parts ordering, though communication delays appear to be an ongoing challenge. The service works well for straightforward repairs where parts are readily available, but customers needing complex parts or extensive follow-up may experience significant delays.
Location
About Holland Park — local context+
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Claim This Profile — Free →Common questions about Brisbane Professional Appliance Repairs
How quickly can Brisbane Professional Appliance Repairs attend?+
Many customers report same-day or next-day service, with several reviews mentioning Mark attending within hours of booking. The business appears to prioritise quick response times when technicians are available. However, if parts need ordering, the overall repair timeframe can extend significantly, so confirm timing expectations when booking.
What's the best way to contact Brisbane Professional Appliance Repairs?+
Multiple reviews indicate the phone often goes unanswered, with email being the more reliable contact method. Online booking through their website appears to generate quicker responses than phone calls. Claire handles the administrative side and responds to emails, though some customers report delays in email responses during busy periods.
Does Mark usually have parts available for immediate repair?+
Reviews frequently mention Mark carrying common parts in his van, allowing many repairs to be completed on the spot within 15-20 minutes. This seems particularly true for washing machines and dishwashers. However, when parts need special ordering, customers report delays of several weeks, so ask about part availability upfront if you need a quick turnaround.
What do customers say about Brisbane Professional Appliance Repairs' pricing?+
Customers consistently describe the pricing as reasonable and transparent, with several mentioning charges matched exactly what was advertised on the website. The call-out fee is clearly stated upfront, and Mark is praised for not inflating costs unnecessarily. Several reviews specifically commend the value given the quick diagnostic and repair times.