Premier Rug Cleaning and Washing - Brisbane
Multiple customers report rugs returned apparently uncleaned, while others praise dramatic restoration of antique pieces and Leanne's expertise with complex repairs. The pattern suggests they excel with specialized restoration work but struggle with consistent quality on routine cleaning jobs, with some customers requiring multiple re-cleans or facing extended resolution times for damaged items.
Their work
What it's like working with them
Based on a sample of recent customer reviews (177 total)
“The second clean was complementary which I really appreciate”
“My pure silk rug was cleaned”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 carpet cleanings in Brisbane
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Premier Rug Cleaning and Washing - Brisbane
Premier Rug Cleaning specializes in cleaning and restoring handmade Persian rugs, silk carpets, and valuable heirloom pieces, with multiple customers mentioning successful work on 19-year-old Moroccan rugs and family heirloom pieces. The business is run by Leanne and Jeff, with Katie and Chloe handling office coordination - reviews consistently praise Leanne's expertise in explaining treatment options and managing complex repairs like fringe restoration. They offer a full pickup and delivery service across Brisbane and extend to the Sunshine Coast, with drivers who handle valuable rugs carefully during transport. The team goes beyond basic cleaning with specialized services like anti-bacterial pool treatments, custom repairs using customer-supplied materials, and will re-clean rugs at no extra charge if customers aren't satisfied. Based on review patterns, they're particularly well-suited for high-value Persian and silk rugs that require specialized care rather than standard carpet cleaning.
Location
About Brisbane City — local context+
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Claim This Profile — Free →Common questions about Premier Rug Cleaning and Washing - Brisbane
What areas does Premier Rug Cleaning service?+
They provide pickup and delivery service throughout Brisbane and extend to the Sunshine Coast. Multiple reviews mention convenient scheduling for pickup and delivery at customers' homes, with drivers who handle valuable rugs carefully during transport. The service covers both residential properties and can accommodate customers who aren't home during pickup or delivery.
Do they specialize in high-value or antique rugs?+
Yes, multiple customers specifically mention successful cleaning and restoration of Persian rugs, silk carpets, and family heirloom pieces. Reviews highlight work on 19-year-old Moroccan rugs, antique Persian pieces, and custom repairs including fringe restoration. Leanne is frequently praised for her expertise in explaining treatment options for valuable rugs and managing complex restoration work.
What happens if I'm not satisfied with the cleaning results?+
Several reviews mention Premier offers free re-cleaning if customers aren't satisfied with the initial results. One customer had their shag rug re-cleaned at no charge when it marked too quickly after the first clean. However, some negative reviews indicate quality control issues, with customers reporting rugs returned apparently uncleaned despite multiple attempts.
How long does the cleaning process typically take?+
Most positive reviews mention rugs returned within a week to 10 days as promised. However, complex restoration work or repairs can take 2-3 weeks. Some negative reviews mention extended delays, particularly when damage occurs or multiple cleaning attempts are needed, with resolution times stretching several months in problem cases.