26 Paws Dog Grooming Salon
Veronica and Jo are named across multiple reviews for turning anxious dogs into happy, relaxed ones.
The drop-and-shop format at Westfield Chermside is genuinely functional: the SMS-based pickup system works consistently according to multiple reviewers, and the smaller salon size appears to reduce stress for sensitive dogs compared to louder chain environments. That said, 6 of the 50 reviews we reviewed flag grooming quality that fell short — uneven cuts, instructions not followed, or unexpected pricing — and the sample shows a wider spread of ratings in the more recent period, which means outcomes aren't uniform across every visit or groomer. If your dog is anxious or this is a first groom, ask specifically for Veronica or Jo when booking, and bring reference photos to walk through your cut preferences in detail at drop-off.
Their work
What it's like working with them
Based on a sample of Google reviews (175 total)
“They text me when she was nearly done with a time to pick her up”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About 26 Paws Dog Grooming Salon
Operating out of Westfield Chermside for around 11 years, 26 Paws is a partnership-run grooming salon with a location that doubles as a genuine convenience strategy — drop your dog at the salon, shop or grab coffee at the adjacent pet-friendly café Table 26, then return when you get a text that your dog is nearly ready. Staff members mentioned by name in reviews include Veronica, praised for calm and patient handling of anxious dogs; Jo, who is called out for taking time before the groom to settle nervous dogs and for precision on teddy bear cuts; Sneha, who manages check-in and check-out and is noted for a warm welcome; and Julie, praised for her hands-on grooming work. The salon runs a range of services from puppy intro grooms and in-between freshen-ups through to full grooms, deshedding treatments, nail trims, and teeth brushing, with a smaller salon footprint that multiple reviewers say creates a noticeably calmer, quieter environment compared to larger grooming chains. The team has particular depth with anxious dogs — multiple owners of cavoodles, mini schnauzers, groodles, and moodles report dogs returning visibly relaxed — and several reviews mention groomers proactively explaining what puppies can and can't handle on a first visit rather than pushing the full package.
Best for: anxious dogs needing patient and calm handling, puppy first grooms with low-pressure introductions, and owners who want to combine grooming with a Westfield Chermside shopping trip.
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Claim This Profile — Free →Common questions about 26 Paws Dog Grooming Salon
Is 26 Paws suitable for anxious or nervous dogs?+
Yes — this appears to be one of the salon's genuine strengths based on the reviews we analysed. Multiple owners of anxious dogs report their pets returning calm and happy, with groomers Veronica and Jo specifically praised for patient, unhurried handling. The smaller salon format is noted by several reviewers as less overwhelming than larger chain groomers. If your dog is particularly nervous, it's worth requesting one of those groomers by name when booking.
How does the drop-and-shop system work at Westfield Chermside?+
You drop your dog at the salon inside Westfield Chermside, then go shopping or head to the adjacent dog-friendly café, Table 26. When your dog is nearly ready, the team sends you an SMS with a pickup time. Multiple reviewers describe this system working reliably, with grooms typically completed within one to two hours depending on the service booked. The Westfield car park allows re-entry within the same visit, which reviewers note removes the concern about parking costs.
What types of grooms and services does 26 Paws offer?+
The salon offers puppy intro grooms, in-between freshen-up grooms, and full grooms including bath, blow-dry, cut, and nail trim. Additional services mentioned in reviews include deshedding treatments, teeth brushing, and breed-specific styling such as teddy bear cuts and Schnauzer or Cavoodle cuts. Bows and accessories are typically included as a finishing touch. They also offer standalone nail trims for dogs that only need a quick manicure.
What should I do to make sure my dog's cut turns out the way I want?+
Based on reviews where customers were unhappy with results, the clearest pattern is that bringing reference photos and discussing them in detail at drop-off — not just describing the cut verbally — tends to produce better outcomes. A handful of reviewers mention that instructions weren't followed as expected, so being specific at check-in matters. If you have a breed with a particular standard cut (Cavoodle, Schnauzer, Groodle), ask the groomer to confirm they're familiar with that style before leaving your dog.
Is 26 Paws good for a puppy's first groom?+
Several reviewers brought puppies for their first groom and reported positive experiences, with groomers proactively explaining that puppies may not complete a full groom in one session to avoid stress. One reviewer specifically noted the team kept puppy wellbeing as the priority rather than pushing the full package. That said, it's worth letting the team know at booking that it's a first groom so they can plan accordingly and set realistic expectations about what the puppy will tolerate.