The Dog Haus Grooming and Day Spa
Repeat customers specifically return because their anxious dogs leave calm and happy — not just well-groomed.
Harrison draws consistent praise for communication at drop-off: noting the brief, confirming what's included, and following instructions on trim length and style. That said, a recurring minority of reviews — enough to be worth flagging — describe a mismatch between what was requested and what was delivered, particularly around coat length, and a few mention price disagreements at pick-up; if your dog has a specific cut you care about, confirm the exact price in writing at booking and consider bringing reference photos. The salon suits owners who value attentiveness and a calm environment over fast turnaround, and who are happy with the 3-4 hour full-groom window.
Their work
What it's like working with them
Based on a sample of Google reviews (80 total)
“she literally leaves smiling”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About The Dog Haus Grooming and Day Spa
Harrison runs The Dog Haus as the central point of contact for bookings and drop-offs, and multiple reviewers single him out specifically for listening carefully to cut instructions and following through — something owners of anxious or previously traumatised dogs particularly appreciate. The salon has carved a niche working with nervous and difficult dogs: several reviews describe dogs with bad experiences elsewhere settling in comfortably here, and the team has been praised for accommodating early-appointment slots for anxiety-prone dogs and for using patient, unhurried handling with skittish breeds. Services go beyond the standard wash-and-trim to include ear cleaning, teeth cleaning, nail clipping, and full breed-specific clips, with a cage-free environment that owners of doodle breeds, cavoodles, groodles, poodles, and labradors all mention positively. The salon operates on a 3-4 hour full-groom window rather than quick turnaround appointments, and they send a text or call when the dog is ready — a detail that repeat customers flag as genuinely useful. Pricing sits at the premium end for the area, though one reviewer noted saving $30 compared to nearby competitors for the same services, so it's worth getting a firm quote at booking rather than at drop-off.
Best for: owners of anxious or previously traumatised dogs needing patient handling, cavoodle and groodle owners wanting breed-specific clips, and first-time puppy grooms in the New Farm area.
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Claim This Profile — Free →Common questions about The Dog Haus Grooming and Day Spa
How long does a full groom take at The Dog Haus?+
The salon operates on a 3-4 hour window for full grooms, which is clearly stated on their website above the online booking form. Several reviewers mention being contacted by text or phone call when their dog was ready for pick-up, which makes the wait manageable. One reviewer noted their appointment ran closer to 4 hours with no heads-up, so if timing is important to you it's worth asking at drop-off for an estimated ready time.
Is The Dog Haus suitable for dogs that are anxious or have had bad grooming experiences?+
This is one of the most consistent praise points across the reviews we read. Multiple owners describe bringing dogs with trauma from previous groomers — including a skittish rescue and cavoodles with clipper fear — and being surprised by how calmly their dogs responded. The team has been noted for booking anxious dogs into earlier appointment slots to reduce stimulation, and for taking an unhurried approach rather than rushing through the groom.
How should I communicate my preferred cut style to get the result I want?+
Reviewers who were happiest with their results consistently mention bringing reference photos and discussing the brief clearly with Harrison at drop-off. While many reviews praise the team for following instructions carefully, a recurring minority describe cut length coming out shorter than requested — so being specific and visual at the time of booking and drop-off gives you the best chance of the outcome you want. If your dog has a particular style requirement, mention it at booking as well as in person.
What does a full groom cost and how is pricing communicated?+
The salon sits at the premium end of New Farm pricing, though one reviewer noted it was $30 cheaper than nearby competitors for equivalent services. Pricing appears to vary by breed size and coat condition. A small number of reviews mention being quoted one price and asked for a higher amount at pick-up — often attributed to coat length or condition — so it's worth asking for a firm quote at drop-off rather than an estimate, and confirming what would trigger a price change before you leave your dog.
What breeds does The Dog Haus have experience with?+
Reviews mention successful grooms on cavoodles, groodles, miniature poodles, moodles, spoodles, maltese-poodle crosses, labradors, long-coat chihuahuas, and toy poodles. The salon appears particularly well-suited to doodle and oodle-type breeds that need regular breed-specific clips. Harrison has also been praised for handling dogs at opposite ends of the size and temperament spectrum — from a 24kg antisocial dog to a 6-month-old puppy having its first groom.