Masterbuilt Homes
Multiple clients highlight Adam, Scott, and Michael by name — each for a distinct role in making their build run smoothly.
The named team members (Scott on design, Michael on project management, Adam in construction) each carry a distinct role, and knowing who to call for what seems to reduce the confusion that plagues many builds. One review in the sample raises a serious concern — a client alleging the preliminary deposit process was mishandled and that initial pricing was significantly lower than the final quote — and while this is a single account rather than a pattern, it's worth asking upfront for a written cost estimate before signing any preliminary agreement and confirming what the deposit covers.
Their work
What it's like working with them
Based on a sample of Google reviews (24 total)
“Great service for any follow ups after completion”
“greatly recognize the team addressing all our queries and adjusting to our needs”
What they help with
Based on what their customers hired them for
How they stack up
Context from 308 kitchen renovations in Bundaberg
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Masterbuilt Homes
Masterbuilt Homes operates as a partnership in the Bargara area, with a core team that customers name repeatedly and for distinct reasons: Scott is credited for translating client ideas into workable plans and designs, Michael for managing the construction process and keeping stress low, and Adam for being the on-the-ground construction manager who stays responsive throughout the build. The business operates under the Kleidon Masterbuilt brand locally, building custom residential homes from initial concept through to handover — not renovations or commercial work in the traditional sense, making them a specialist choice for homeowners planning a full new build. One thing that stands out across reviews is how the team handles clients who aren't physically on-site during the build: several reviewers specifically note building from locations hours away and finding the communication strong enough to manage the process remotely. Supply chain disruptions and mid-build change requests appear in reviews too, and the team's handling of both — being upfront about issues and still hitting move-in dates — is something multiple clients specifically called out. After more than two decades of operation, the business carries both the depth of an established local builder and the accountability of a named-partner structure where the people making decisions are the same ones answering your calls.
Best for: first-time home builders wanting guided design support, clients building remotely who need strong communication throughout, and homeowners who want a consistent named team from concept to handover.
Location
Often needed together
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Claim This Profile — Free →Common questions about Masterbuilt Homes
Can Masterbuilt Homes manage a build if I'm not living locally?+
This is one of the clearest patterns across their reviews. Multiple customers describe managing their build while living several hours away — one couple mentions being nine hours from the site. Reviewers credit the team, particularly Adam as construction manager, for keeping them updated at each stage and responding to queries promptly. If remote management is a priority for you, it's worth asking at your initial meeting how they structure progress updates and what your communication cadence will look like.
Who are the key people I'll deal with at Masterbuilt Homes?+
Based on reviews, the team includes Scott (praised for the design and concept planning stage), Michael (credited with managing the overall build process and keeping things low-stress), and Adam (the on-the-ground construction manager who handles day-to-day responsiveness). Greg is also mentioned by name during the initial meeting phase. Reviews reference the Kleidon Masterbuilt brand locally, so you may see both names used — they appear to refer to the same operation in this area.
What happens if there are supply issues or problems mid-build?+
Several reviews specifically mention supply disruptions and last-minute supplier problems arising during their builds. In the cases described, customers say the team communicated about the issues openly rather than concealing them, and in at least one instance managed to still deliver on the planned move-in date despite a late supplier failure. This appears to be a deliberate part of how they manage client expectations, but it's worth asking during your initial meeting how they handle cost variations if supply prices change after your contract is signed.
Does Masterbuilt Homes provide a written cost estimate before I sign anything?+
One review in our sample raises a concern that a preliminary agreement and deposit were taken before a written estimate was provided, with the final build quote coming in significantly higher than verbal indications. Reviews don't clarify whether this reflects a policy or an isolated case. Regardless, it's standard practice in Queensland for builders to provide a written cost estimate before a preliminary agreement — we'd recommend requesting this in writing and confirming exactly what your preliminary deposit covers before signing anything.
Is Masterbuilt Homes suited to first-time home builders?+
Several reviewers identify themselves as first-time home owners and describe the team as patient with questions and flexible with requests during the build. The business appears to invest time in the design and planning phase — with Scott specifically mentioned for working through client ideas carefully — which tends to reduce surprises later. First-time builders may also benefit from asking about the full timeline from design sign-off to handover, as reviews span a range of project lengths.