Empire Pest & Proofing Solutions
Jamie discovered termites mid-routine-visit and completed a full inspection the same day — reports and a phone walkthrough followed by morning.
The standout detail across multiple accounts is the combination of Jamie's on-site thoroughness (same-day inspections, unexpected findings actioned immediately) and Chloe's front-of-house responsiveness — customers describe calls answered and jobs organised within minutes, not days. Given the small sample, it's worth confirming directly whether they service your specific area of QLD and whether they carry the relevant licences for the type of pest work you need — termite treatment and proofing in particular can have different regulatory requirements to general pest control.
Their work
What it's like working with them
Based on a sample of Google reviews (9 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 422 pest controls in Bundaberg
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Empire Pest & Proofing Solutions
Jamie and Chloe run Empire Pest & Proofing Solutions as a tight two-person operation: Jamie is the licensed technician who handles on-site inspections and treatments, while Chloe manages bookings and client communication — reviewers specifically praise her for organising callouts within minutes of an initial phone enquiry. Jamie's fieldwork spans general pest control, termite detection and treatment (including utility infrastructure like power poles, which puts him in a niche most residential pest operators won't touch), and rodent infestations in roof cavities. What sets Jamie's inspections apart, based on multiple accounts, is the same-day discovery of hidden problems — in one case, termites found during a routine pest control visit prompted a full inspection on the spot, with a written report and phone follow-up the next day. The business handles both residential and commercial properties, so if you need a single provider for a home and a shop or office, that's a realistic option here. For homeowners dealing with an urgent or unexpected pest finding — a defect notice, a surprise infestation — the responsiveness pattern across reviews is a practical reason to reach out.
Best for: urgent or defect-triggered termite callouts, homeowners who want the same technician to inspect and treat on the same visit, and people managing both a residence and a commercial property under one pest control provider.
Location
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Claim This Profile — Free →Common questions about Empire Pest & Proofing Solutions
What areas does Empire Pest & Proofing Solutions service?+
The business is based in Wonbah, QLD. Reviews reference jobs at Malmoe and at least one customer's home and commercial premises, suggesting they cover a reasonable regional radius. The exact service area isn't specified in available reviews, so it's worth calling Chloe directly — past customers note she can confirm availability and organise a booking within minutes of an initial enquiry.
Does Empire Pest & Proofing Solutions handle termite problems, or just general pests?+
Termite work appears to be a genuine part of what Jamie does, not just a side offering. Reviews reference termite treatment at a power pole following an Ergon defect notice — a specialist job most residential pest operators wouldn't take on — as well as termite discovery during routine general pest visits, with same-day inspection and a written report to follow. If you've received a termite-related defect or notice, this business has direct experience in that scenario.
Can they service my business premises as well as my home?+
At least one reviewer had both a residential property and a commercial premises treated in the same service relationship, describing the process from booking through completion as seamless. This suggests commercial jobs are within scope, though the reviews don't specify what type of commercial premises was involved. Confirm with Chloe whether your specific commercial property type is something they routinely handle.
How quickly can Empire Pest & Proofing Solutions respond to an urgent pest issue?+
Multiple reviewers highlight fast response as a standout quality. One customer describes Chloe organising a callout within minutes of the first phone call, with Jamie following up by phone immediately after and arriving exactly when he said he would. Another review references prompt attendance after receiving a defect notification, suggesting urgency-driven requests are handled seriously rather than queued behind scheduled work.
What happens after an inspection — will I get a written report and follow-up?+
Based on reviewer accounts, yes. One customer describes receiving an emailed report the day after a same-day inspection, followed by a phone call from Jamie explaining all findings, upfront costs, and available options clearly. That two-step — written documentation plus a direct conversation — appears to be part of how the business communicates results rather than an exception, though you should confirm this process applies to your specific job type when booking.