Industry Refrigeration and Air Conditioning
Sam personally quotes every job and maps installations around your future renovation plans — not just what's easiest to fit today.
From those 50 reviews, 22 specifically mention the crew cleaning up and removing rubbish — including old units — without being asked, which stands out as a real differentiator from reviewers who compare it to past tradesperson experiences. The office team, particularly Tabitha, gets named for substantive product knowledge rather than just scheduling, which matters if you have questions between quote and install. Pricing feedback across the sample is consistently described as competitive when customers got multiple quotes in the Cairns market. The service corridor stretches from Port Douglas to Innisfail, so if you're outside central Cairns, it's worth confirming coverage for your exact suburb before booking.
Their work
What it's like working with them
Based on a sample of Google reviews (224 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 391 air conditionings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Industry Refrigeration and Air Conditioning
Sam leads this Cairns-based refrigeration and air conditioning company, handling on-site consultations and quoting personally — reviewers repeatedly single him out for thinking through future renovation plans, explaining unit placement and vibration considerations, and recommending what's genuinely best rather than what's easiest to install. Tabitha (also referred to as Tash) runs the office side, handling quotes, emails, and follow-up with a level of product knowledge that customers notice; one reviewer specifically praised her for resolving a post-installation problem immediately. Field technicians including Anthony, Alan, Brendan, Chao, and Jet are named across reviews for punctuality, tidy work, and courtesy inside customers' homes. The team covers a wide service corridor — reviews mention jobs from Port Douglas down to Innisfail — and handles everything from single-room split system swaps to six-unit residential replacements and wall cavity restorations for through-wall unit conversions. They stock and install Daikin, Mitsubishi Heavy Industries, and other brands, and coordinate licensed electricians (notably Coops Electrical) as part of the installation process, meaning customers don't have to manage separate trades. Turnaround speed is a recurring differentiator: multiple reviewers report going from first contact to completed installation within 24–72 hours, and same-week completion on larger multi-unit jobs is consistently mentioned.
Best for: multi-unit residential installations where a coordinated trades approach matters, homeowners in older or renovating properties who need tailored placement advice, fast-turnaround split system replacements across the Cairns-to-Innisfail corridor, and investment property AC work requiring minimal owner involvement.
Location
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Claim This Profile — Free →Common questions about Industry Refrigeration and Air Conditioning
What areas does Industry Refrigeration and Air Conditioning service?+
The team is based in Portsmith and covers a broad corridor of the Cairns region. Reviews specifically mention jobs completed in Cairns, Port Douglas, and Innisfail, with one reviewer describing their coverage as spanning 'Port Douglas to Innisfail.' If you're in a more rural or outer area, it's worth confirming your suburb directly with the office before booking a quote.
How quickly can they quote and install a new air conditioner?+
Speed is one of the most frequently mentioned strengths in customer reviews. Multiple reviewers report going from first contact to completed installation within 24 to 72 hours, and one customer had a unit installed the morning after calling. Larger jobs — such as replacing five or six units — are consistently completed within the same week as the quote. Timelines can vary by job complexity and scheduling, so it's worth asking when you call.
Does Sam come out personally for the quote?+
Yes — Sam is frequently mentioned by name as the person who attends the initial site visit and provides the quote. Reviewers praise him specifically for assessing the home layout, discussing future renovation plans, recommending unit placement to minimise vibration, and explaining reasoning rather than just presenting a number. This hands-on involvement from the owner appears to be how the business operates by default rather than a premium option.
What brands do they install and do they handle the electrical work too?+
Reviews mention Daikin (specifically the Alira X range), Mitsubishi Heavy Industries, and other split system brands. The team coordinates licensed electricians — Coops Electrical is named in one detailed review — as part of the installation process, so customers typically don't need to source or schedule a separate electrician. One reviewer also noted a lifelong workmanship warranty was offered on the installation itself.
Do they handle complex or unusual installations, not just standard split system swaps?+
Yes — reviews describe jobs beyond straightforward replacements, including converting through-wall units to split systems with wall cavity rendering and plastering, fixing refrigerant leaks caused by a previous installer's poor workmanship, and planning installations around significant home renovations in an older Queenslander. The business also handles commercial refrigeration work based on their registered category. For unusual or technically involved jobs, requesting Sam attend the quote in person is likely worthwhile given reviewers' feedback on his problem-solving approach.