PJ Electrical
Authorised Samsung repairer with a named team that customers recommend by individual technician.
Named technicians like Jason, Eddy, and Aaron attract genuine repeat business and personal recommendations, which is a more reliable signal than generic praise. Ratings have improved in the more recent review period (averaging 4.3★ versus 3.8★ earlier), though the recent window still contains a handful of sharp 1★ complaints — mainly around callout fees charged when no repair was completed and occasional breakdowns in office follow-through. If you're booking a non-warranty repair, it's worth confirming upfront exactly what the callout fee covers if the technician can't complete the job on the day, so there are no billing surprises.
Their work
What it's like working with them
Based on a sample of Google reviews (58 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 270 appliance repairs in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About PJ Electrical
An authorised Samsung warranty repairer in Cairns — which means they're one of the few local businesses able to handle warranty claims on Samsung fridges, washing machines, and TVs without voiding cover. Technicians Jason, Ace, Adam, Eddy, Jack, Matt, Barry, Nick, and Aaron are all named across reviews, suggesting a genuine team rather than a one-man operation; Jason draws the strongest repeat-customer loyalty, particularly for appliance repairs, while Eddy is singled out for courtesy and thoroughness on TV repairs and Aaron for clearly communicating what's wrong with washing machines before touching anything. Their work spans appliance repair (fridges, dishwashers, washing machines, induction cooktops, rangehoods, air conditioners) and core electrical tasks like ceiling fan installation, wall sockets, and hot water system disconnections — a wider scope than most appliance-only repairers. Admin staff — Siobahn and Karen are named most often — handle parts ordering and warranty coordination, and multiple reviewers flag proactive communication about parts arrival and scheduling as a genuine differentiator in a market where tradies going quiet is the norm. They suit homeowners who need a Samsung warranty job managed end-to-end, or who want a single business that can cross between an appliance fault and a related electrical issue in the same visit.
Best for: Samsung appliance warranty repairs, multi-appliance households needing one business for both electrical and appliance faults, and homeowners who want a technician who explains the problem before starting work.
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Claim This Profile — Free →Common questions about PJ Electrical
Can PJ Electrical handle Samsung appliance warranty repairs?+
Yes — they are an authorised Samsung service agent in Cairns, which means they can carry out in-warranty repairs on Samsung fridges, washing machines, and TVs without voiding your cover. Multiple reviews describe Samsung directing customers to PJ Electrical directly. The typical process involves an initial diagnostic visit followed by a parts order and a return visit to complete the repair, often within a week.
What appliances does PJ Electrical repair?+
Reviews mention successful repairs across a wide range of home appliances: French door and side-by-side refrigerators, front-loader washing machines, dishwashers, induction cooktops, rangehoods, televisions, and split-system air conditioners. They also handle some electrical work — ceiling fan installations, wall socket repairs, and hot water system disconnections — which is useful if an appliance fault has an electrical component.
What should I know about their callout fee before booking?+
PJ Electrical charges a callout fee (referenced in reviews as ranging from around $120–$170), and a small number of reviewers noted being charged this fee even when the technician could not complete the repair on the day. Before booking, it's worth asking them directly what the callout fee covers if the job can't proceed — for example, if parts aren't available or the repair turns out to be uneconomical. Getting this in writing gives you clarity upfront.
Are there specific technicians worth requesting?+
Jason is the most frequently named technician across reviews and draws strong repeat-customer loyalty for appliance repairs. Eddy is praised by name for his courtesy and thorough work on TV repairs, and Aaron is highlighted for clearly explaining what's wrong before starting on washing machine jobs. Jack is mentioned for completing fridge repairs on the first visit. If you have a preference, it's worth asking when you book whether a specific technician is available.
How quickly can PJ Electrical usually attend a job?+
Several reviewers report bookings within one to two days of calling, even during busy periods. One customer noted they were fitted in within two days for an air conditioner repair during a high-demand season. Response times may vary depending on current workload, so if timing is critical — particularly for a fridge or air conditioner fault — it's worth calling directly to check current availability rather than relying on email alone.