A1 Security Screens & Cairns Aluminium Services
Repeatedly chosen by customers after other Cairns companies said the job couldn't be done.
That's a specific and useful signal for homeowners who've already had a frustrating experience with a previous tradesperson. The team of Damien, Emma, Ross, and Stacey is mentioned by name across dozens of reviews, which gives you a realistic picture of who you're dealing with rather than an anonymous operation. Pricing drew one negative comment — a plantation shutter quote that came in significantly above competitors — but this is a single isolated mention across 58 reviews and doesn't reflect a pattern; if shutters are your primary need, get a comparison quote, but for security screens the pricing feedback is overwhelmingly positive.
Their work
What it's like working with them
Based on a sample of Google reviews (58 total)
“Love my new Prowler Proof security screens and doors”
“My job was scheduled faster than anyone else could offer”
“excellent pricing and highly recommended”
What they help with
Based on what their customers hired them for
How they stack up
Context from 347 curtains & blindss in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About A1 Security Screens & Cairns Aluminium Services
Damien is the hands-on installer customers rave about — known for tackling jobs that competitors refuse or can't figure out, including retrofitting existing Prowler Proof doors and replacing sliding door rollers when five other companies quoted full replacements. Emma handles quoting, correspondence, and colour-matching consultations, with multiple reviewers singling her out for being knowledgeable enough on the phone to make the decision easy before a tradesperson even visits. Ross rounds out the team with a specialism in custom builds — including bespoke office security screens and aluminium awning and louvre installations — while Stacey manages bookings and office queries with the same technical confidence customers expect from the installers. Despite being listed under Curtains & Blinds, the core business is security screening: Prowler Proof doors, window security screens, decorative screen doors, pet doors integrated into screen panels, and aluminium privacy screens for patios. They also carry out repairs and maintenance on existing screens, making them worth calling even when you're not buying new — particularly if other companies have already told you a fix isn't possible.
Best for: retrofitting or repairing security screens that other companies have refused, Prowler Proof door supply and installation across Cairns homes, homeowners wanting a named point of contact throughout the job, and residential security upgrades where both product advice and installation are needed from one team.
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Claim This Profile — Free →Common questions about A1 Security Screens & Cairns Aluminium Services
What security screen brands does A1 Security Screens install?+
Prowler Proof is the brand mentioned most frequently across customer reviews, with multiple customers specifically naming it for doors and window screens. Reviewers note that A1 will also retrofit existing Prowler Proof installations — something competitors in Cairns have declined to do. If you have a specific brand in mind, it's worth confirming with Emma or Damien directly during the quote call, as they appear to advise on product suitability before committing.
Will they repair existing screens or only supply and install new ones?+
Yes — repairs and maintenance on existing screens are clearly within scope. Several reviewers specifically called them for repair jobs, including lock replacements, roller repairs on sliding doors, and screen maintenance. One customer noted that Damien fixed what five other companies couldn't diagnose, and another saved over $6,000 by having rollers replaced rather than a full sliding door replacement. If you've been told a repair isn't possible elsewhere, it's worth getting their assessment.
How quickly can I expect a quote and installation?+
Multiple reviewers describe fast turnarounds as a standout feature — one noted their job was scheduled faster than any other company could offer. The typical pattern described in reviews is: prompt response to initial contact, clear quote, and efficient installation with minimal delay between stages. Damien conducts site visits for more complex jobs to assess requirements before ordering. Reviews don't specify exact lead times, so confirm current availability when you call.
Who will I be dealing with during the process?+
Emma and Stacey handle the office side — quotes, invoicing, email communication, and booking coordination — and both are praised in reviews for being knowledgeable enough to answer product questions without needing to escalate. Damien is the primary installer and is known for thorough site assessments, attention to colour matching, and explaining care instructions after fitting. Ross also installs and is mentioned for custom screen builds and aluminium awning and louvre work. It reads as a small, owner-operated family business where you're likely to deal with the same people throughout.
Do they work on commercial properties as well as homes?+
Primarily residential based on the review sample, but at least one reviewer had a custom security screen built for an office door, and Ross is mentioned in that context. The bulk of their work described in reviews is residential — front and back doors, windows, patios, and Queenslanders. If you have a commercial or mixed-use job, it's worth describing the scope upfront when requesting a quote so they can confirm it's within their remit.